Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.

Employees answer inbound customer requests for roadside assistance in the customer’s fluent language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.

The philosophy is to ensure the customer is mobile again as quickly as possible.

You are responsible for the following tasks:

• Employees answer incoming calls from customers requiring assistance.
• Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
• We follow up and coordinate the case and keep the customer update.
• The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

• Higher vocational education
• Fluent Spanish speaker (preferably European Spanish)
• Good knowledge of English (company language)
• Excellent grammar and verbal skills in fluent language
• Advanced negotiation skills
• Strong focus on customer satisfaction
• Adding cultural and qualitative value to service
• Knowledge of Spanish culture
• Working experience in call center environement and customer care is a must
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volume.

We offer

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

• Definite contract for 1 year, with option to permanent contract afterwards
• An extensive initial training of up to 4 months
• A “tailor made” individual development plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Non-contributory Pension plan

Our offer

The initial salary for Customer Service is € 2122,50 gross/month (37,5hrs/month) plus shift allowance.

This is a role for 37,5 hours with shift work. You will work 2-3 night shifts a month and in the weekend, at least one weekend off. Your shift planning is ongoing, so you know exactly when you have your days off during the year.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For privacy reasons we cannot accept your application by mail, please follow the application process, mentioned.