Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers.

More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The function

The Mercedes-Benz Service 24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.

Employees answer inbound customer requests for roadside assistance in the customer’s fluent language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.

Your tasks

• You answer incoming calls from customers requiring assistance.
• Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
• You follow up and coordinate the case and keep the customer update.
• The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

Who are you?

• Higher vocational education
• Mother tongue Italian
• Fluent English
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of Italian culture and geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures.
• Ability to prioritize, analyze, plan and coordinate on high volume

We offer

This is a role for 35 hours with shift work. You wil work 2-3 night shifts a month and in the weekend. In this four weeks planning, you have at least one weekend off. The shift pattern stays the same, so you exactly for the future which days you are off.

Our offer

The initial salary for Customer Service is € 1892 gross/month (35 hrs/month) plus shift allowance on top.

Work in a growing international company in a young, ambitious, professional and dynamic environment.

Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

Worried about fitting in?

We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is also paid for.

It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter in English. If you get invited to the assessment day, we will cover the costs. For data privacy reasons we do not handle any applications sent by email.

For more information about this vacancy please contact the Recruitment Office, Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com