Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, in the south of The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

The Mercedes-Benz Service 24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.

Employees answer inbound customer requests for roadside assistance in the customer’s fluent language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.

Your tasks

• Employees answer incoming calls from customers requiring assistance.
• Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
• We follow up and coordinate the case and keep the customer update.
• The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

• Higher vocational education
• Fluent Spanish speaker (preferably European Spanish)
• Good knowledge of English (company language)
• Excellent grammar and verbal skills in fluent language
• Advanced negotiation skills
• Strong focus on customer satisfaction
• Adding cultural and qualitative value to service
• Knowledge of Spanish cultur
• Working experience in call center environement and customer care is a must
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volume.

We offer

This is a role for 37,5 hours with shift work. You wil work 2-3 night shifts a month and in the weekend. In this four weeks planning, you have at least one weekend off. The shift pattern stays the same, so you exactly for the future which days you are off.

Our offer

The initial salary for Customer Service is € 2025 gross/month (37,5hrs/month) plus shift allowance.

Work in a growing international company in a young, ambitious, professional and dynamic environment.

Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

The procedure

We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding.

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For more information about this vacancy please contact Manon Gosler, Recruitment Mercedes-Benz CAC, by email, manon.gosler-bongaerts@daimler.com