Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

Within the Spanish department we have two main services

• Customer Service department serves customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
• Roadside assistance (Service 24h): available 365 days per year, 7 days a week and 24hours a day.
  
  Our employees answer roadside assistance requests, offer help and coordinate assistance through Mercedes-Benz authorized service providers.
  
  The philosophy is to ensure the customer is mobile again, as quickly as possible.

Requirements

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

• Higher vocational education
• Fluent Spanish speaker (preferably European Spanish)
• Good knowledge of English (company language)
• Excellent grammar and verbal skills in fluent language
• Advanced negotiation skills
• Strong focus on customer satisfaction
• Adding cultural and qualitative value to service
• Knowledge of Spanish cultur
• Working experience in call center environement and customer care is a must
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volume.

We offer

35 hours a week, shift work.

Our offer

The initial salary for this position is € 1847 gross/month ( 35hrs/month) plus shift allowance.

Work in a growing international company in a young, ambitious, professional and dynamic environment.

Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For more information about this vacancy please contact Manon Gosler, Recruitment Mercedes-Benz CAC, by email, manon.gosler-bongaerts@daimler.com