The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The "XENTRY Support KBC Frontdesk" is a part of the CACs Retail Service Department. We assist the Daimler Retailer Network and external business entities (e.g. independent workshops) worldwide regarding to XENTRY Products and specific Aftersales Services. Our main customers are the MB Market Centers and MB representatives of each country.
we support them in regards to all administrative and commercial requests in German & English. For example, about XENTRY Shop, XENTRY System Contract Administration, XENTRY Software Licenses (StartKeys) and XENTRY Customer Data Management, but also indirectly related products and Aftersales Access Rights (e.g. VeDoc, XENTRY Flash), as well as Shipment Documentation and Shipment Complaints.
Our ideal candidate is acting as our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
We are looking for a fluent German speaker who is also fluent in English with strong (B2B) communication skills both written and verbal. Due to the nature of our business, the candidate also needs to be computer literate and have good understanding of MS Office Applications. Some basic knowledge Daimler Aftersales Applications is an advantage.
Superior organizational skills, methodical approach to problem solving, pro-activeness and ability to work independently are key requirements. Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
We believe in the strength of doing things together, therefore teamwork is an essential part of our daily business. We aim for candidates with an open communication style and can-do attitude that work well in an intercultural teamand will contribute to our Feedback Culture.
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
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Please use the “apply” button to upload your CV and motivation letter (both in English).
For more information about this vacancy please contact the Recruitment Office on +31 43 356 2708