The Service Architect is a role in the IT department of the Mercedes-Benz Customer Assistance Center in Maastricht (CAC), which has grown from being the local IT Provider for the CAC to being the Global Service Provider for the core CRM application of Mercedes-Benz AG worldwide. In total up to 20.000 dealers and 2000 call center agents worldwide make use of our applications.
The main responsibility of the Integration Specialist - Service Architect is to ensure an effective and reliable Integration platform for the CRM Ecosystem in order to improve the effectiveness and efficiency of the business processes. You will be part of the Architecture Community of Practice @ Mercedes-Benz Customer Assistance Center and will be primarily working in a new program (SPARK), and responsible to design and maintain the technical architecture, development and operations of the global Salesforce based CRM Ecosystem.
As Integration Specialist, you will act as a subject matter expert in the area of integrations who will use his/her knowledge and experience to design, develop or change, implement and maintain our applications in the broader landscape of the CRM ecosystem. Hence, hands-on experience, knowledge and certifications in technologies like Informatica, Mulesoft and Salesforce API’s are mandatory.
Tasks & responsibilities:
Job requirements:
Able to function independently with limited work directions
Able to steer and manage a small development team
Capability to solve requests/problems when under pressure (e.g. deadlines or major incidents)
Is able to setup work directions
Monitor and manage time and prioritize own workload and of the assigned resources
Escalate any problems/issues if required
Experience with integration/middleware technology stacks like Informatica (both Cloud Services and Power Centre) and Mulesoft. (MANDATORY)
Experience with CRM technology like Salesforce API’s. (MANDATORY)
Experience with ETL tools and Data Warehouse concepts (OPTIONAL)
Experience with Azure and AWS (OPTIONAL)
Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For data privacy reasons, we can only accept applications via the above process.
For more information about this vacancy please contact Marie-Claire Scharis by email: marie-claire.scharis@mercedes-benz.com