Oorspronkelijke vacature omschrijving:

The organisation

This is a role in the IT department of the Mercedes-Benz Customer Assistance Center (CAC), which has grown from being the local IT Provider for the CAC to be the Global Service Provider for the core CRM application of Mercedes-Benz worldwide. In total up to 20.000 dealers and 2700 call center agents worldwide make use of our applications.

The function

The main responsibility of the DWH & BI – Data Engineer is to ensure an effective and reliable DWH & BI platform for the CRM Ecosystem, in order to improve the effectiveness and efficiency of the business processes. You will be part of the team “IT Process & Data Governance”, which is responsible for the technical implementation, development, and operations of the global DWH & BI business services, which is part of our CRM Ecosystem. Next to that, the scrum masters and service operations manager are part of our team.

As a DWH & BI – Data Engineer you will also act as a subject matter expert who will use his/her knowledge and experience to design, develop or change, implement, and maintain ourDWH and Data governance applications.

Your tasks and responsibilities are:

• Plan and coordinate the execution of assigned changes and projects within guidelines in order to meet the agreed quality standards, time planning, and budgets.
• Pro-actively support the design, further development, testing, deployment, and maintenance of:
  
  • data warehouse and data management tools
  • interfaces and applications
  • data-loading programs
  • data export programs or data models
  • data governance setup
  
  
• Analyze the impact of upgrades and changes in the CAC IT Environment and support the implementation of upgrades and modifications to the existing systems and infrastructure. This is done in cooperation with the product owners & architects, in order to ensure continuity and improve the efficiency of systems, processes, and infrastructure.
• Support the introduction of AI in our organization by ensuring the availability of high-quality, secure data, and ethical and responsible usage of this data
• Share your knowledge and expertise in the team to ensure continuity, by keeping documentation up to date, providing training material, and becoming recognized as the IT expert within the company for a specific subject/specialism
• Communicate with customers, suppliers, and support teams in regard to problem identification that leads to problem resolutions
• Work together with our colleagues in MBRDI in our SAFe agile team setup and ensure smooth collaboration between the agile team and the level 2 team at MBRDI

Requirements

Who are you?

• You have a University degree or Higher Vocational Education
• At least 4-6 years of professional experience in the field of DWH & BI
• Good communication skills. English is our corporate language, and German is a plus
• Analytical and design thinking comes naturally to you
• Experience with the agile way of working (Scrum, SAFe) and related tools (Jira, Confluence)
• Decision making: you are able to function independently with limited work directions
• The capability to solve requests/problems when you are under pressure (e.g. deadlines or major incidents)
• Monitor and manage time and prioritize own workload
• Escalate any problems/issues if required

What technical skills do you bring?

• Experience with relational & dimensional databases (Oracle)
• Experience with ETL tools (Talend), CI/CD (Git), and file transfer tools (Axway)
• Experience with data modeling tools (SAP Powerdesigner and/or Alation)
• Experience with Data Integration into CRM systems (Salesforce) or middleware (Azure, AWS)
• Experience with FOSS and Cloud products (e.g. Talend, Power BI, Salesforce or Genesys cloud)
• Experience in a contact center, automotive, or customer service industry is a pre
• Experience with GDPR, Data stewardship, or Data Quality monitoring is a pre

We offer

What do we have to offer you?

You will join a multicultural, innovative, and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, health insurance at a discount rate, a company bonus (variable payment), and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

Location

We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class, and culture as well as boasts a perfect destination for traveling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons, we can only accept applications via the above process.