The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. 42 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Mercedes-Benz and external parties.
Within the department “Global Contact Center Management”, the Product Owner Data Science is part of the team “Business Development & Digitalization”. The digitalization part of the team is responsible for developing a data & digitalization strategy and manages, develops and implements use cases within the Customer Assistance Center (CAC) or other global Customer Contact Centers (CCCs).
The Product Owner Data Science is responsible for the management and implementation of data science products for business improvement (e.g. cost efficiency, customer satisfaction, employee satisfaction). This includes the definition of a sustainable strategy that results into a roadmap and prioritization of use cases that bring high value to the company.
You will manage the development of the defined uses cases through the data engineer and data scientist and roll it out with the relevant stakeholders in the company. You act as an expert translator when it comes to data science knowledge and business needs. Regular alignment with the management board or also HQ boards belong to this position as well.
What are your tasks and responsibilities
• Develop, manage, and implement Data Science products and strategies within the CAC/CCC to drive business improvement and optimization.
• Project Lead of various Data Science projects incl. time management, communication management, risk management, stakeholder management.
• Review and prioritize Data Science tasks in an Agile organization to ensure the successful deployment of the department’s strategy.
• Keep him-/herself informed about relevant trends and industry developments in data science
• Stakeholder management includes regularly presenting solutions to management level at MB CAC or Mercedes-Benz HQ.
• Understand the business needs and identify Data Science solutions.
What will you bring?
• University degree/Academic level of working and thinking.
• Minimum 3 years of professional experience, as a project lead in data science topics.
• In depth understanding of Data Science and Machine Learning concepts.
• Knowledgeable on Natural Language Processing.
• Understanding the concept of Data Warehousing.
• General understanding of programming languages as Python, R, and SQL.
• Result-driven, pro-active with strong self-management skills.
• Adaptive, flexible and open minded, actively contributing to innovation.
• Ability to work with different cultures, personalities and to communicate on different levels of the company.
• Motivated to develop professionally and willing to go the extra mile for the success of the team.
• Excellent English written and verbal communication skills
• Extensive knowledge of Microsoft Office.
• Experience with Azure Cloud environment is a pre.
• Experience with Agile Project Management is a pre.
What do we have to offer you?
You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.
Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
In addition, we offer a comprehensive relocation package (if applicable).
How can you apply?
Does this role align with your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For more information about this vacancy please contact Myra Pot by email:
myra.pot@mercedes-benz.com
For privacy reasons please follow the above process. For privacy reasons we cannot accept any application by email.