Oorspronkelijke vacature omschrijving:

The organisation

Mercedes-Benz is well recognized as an industry leader in luxury service and high-quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years, our aim has been to provide the best quality customer service in Europe and worldwide. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we always look for bright new sparks to join us. If that could be you, read on!

The function

Within the department “Critical Parts Management” the “Training & Quality Specialist” will be an integral part of our strive towards delivering excellent quality for our customers. The role will be split into two colleagues in order to step in for one another, focus on separate subjects and still perform operational tasks. The main focus of the role is to onboard and train operational colleagues, give regular refresher trainings, develop quality standards, perform quality checks and identify training needs. In order to maintain a good overview over operational business, some case handling will be required depending on the period, workload and other factors (up to 50%).

The exact tasks, can however, change depending on business need and profile.

Tasks:

• Train new starters
• Train existing colleagues on new processes
• Identify knowledge and skill gaps and fill them
• Perform quality checks and report the results to the respective OMs
• Improve and adjust the existing quality management setup
• Proactively identify process gaps and initiate appropriate counter measures
• Advise as operational process expert where needed
• Evaluate the success of quality management
• Improve and develop the onboarding process
• Handle cases and support in customer escalations

Requirements

• Expert knowledge in CPM processes
• Experience in training methodology
• Experience in providing training
• You are fluent in English and German
• You think critically and work solution oriented
• You have solid communication skills, both verbal and in writing
• You think outside the box and develop creative solutions
• You have the ability to view the big picture
• You are a team player
• Strong organizational and time management skills
• You are able to handle diverse topics at the same time
• You are customer-oriented
• Experience in supply chain management is a plus
• Skilled in Microsoft Office (PowerPoint, Excel, Word, OneNote)

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

Benefits:

• A “tailor made” individual development plan
• Employee Car Program: discount on new or used Mercedes-Benz and smart cars
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Pension plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.