Oorspronkelijke vacature omschrijving:

The organisation

Mercedes-Benz is well recognized as an industry leader in luxury service and high-quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years, our aim has been to provide the best quality customer service in Europe and worldwide. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we always look for bright new sparks to join us. If that could be you, read on!

The function

The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers.

Tasks & responsibilities:

• Resolve escalated bottleneck parts inquiries for all Mercedes-Benz business units
• Appropriate usage of available resources and documentation of business-related activities in the relevant system (e.g. ticketing system)
• Analyze and investigate logistic issues using own knowledge, computer applications, and other Daimler entities and external partners
• Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

Requirements

• Experience in customer support / problem solving business processes;
• Fluency in German both verbal and in writing;
• Fluency in English (corporate language);
• Handling escalations in combination with regular workload without detriment to own stress level;
• Ability to understand the relationship between internal and external processes;
• Ability to understand interactions between demand and supply in the logistics chain;
• Open-minded to a diversity of cultures;
• Computer literacy;
• Acts as a Brand ambassador.

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

Benefits:

• A “tailor made” individual development plan
• Employee Car Program: discount on new or used Daimler brand cars
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Pension plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions

The salary linked to this position is € 2293 Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.

*Please take into account that The Netherlands has a divergent tax system than other EU countries.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.