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Vacature: Logistic Representative | Customer Relationship Management | German

Werkgever:Mercedes-Benz Customer Assistance Center Maastricht

The organisation

Mercedes-Benz is well recognized as an industry leader in luxury service and high-quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years, our aim has been to provide the best quality customer service in Europe and worldwide. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we always look for bright new sparks to join us. If that could be you, read on!

The function

The Logistic Senior Rep. acts within a Logistic department on high-level specialist tasks and reports directly to the Logistics Operations Manager. The primary responsibilities are to ensure the best Quality of Service and Customer Experience, manage all cases regarding backorder resolution, returns, ad-hocs, and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans, and trucks/commercial vehicles) and act as an intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate/escalate according to process when required.

Tasks & Responsibilities:

  • Safeguard Knowledge of Processes, Tools, and Systems MBCAC/GLC to the most current level.
  • Actively share Knowledge and Processes within the supported services
  • Execute workload in accordance with the planning and ensure handover in case of Absence
  • Deliver High Performance on Quality, KPI and Customer Experience in a Key Account function for multiple Markets
  • Handle Escalations and Fastlane's, claims, reverse, and ad-hocs activities. Involve other Logistic Specialists and escalate timely according to the process required.
  • Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
  • A methodological and LEAN approach to problem-solving (IF/NOT/THEN/WHEN/etc)
  • Pro-actively identify and signal quality improvements and efficiency gained within supported services
  • Provide correct and accurate information


  • Proficient level in German and English written and spoken
  • Additional language (preferably Spanish or French) would be an advantage
  • Highly professional and consistent communication skills
  • Ability to manage complexity under high pressure and stress
  • Out of the box thinking, think in solutions, not problems
  • Demonstrate independent working, taking responsibility and accountability in daily work
  • Demonstrate active attitude in own development of knowledge and skills
  • Strongly oriented to customer satisfaction and quality of service
  • Flexibility is needed

We offer

We offer you a job in a multicultural, young, and informal international working environment with interesting conditions, both primary and secondary:

  • Lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee, and moving costs.
  • 200 vacation hours (based on full-time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance-based salary growth
  • Company result-oriented bonuses
  • Collective health insurance at discounted rates
  • Pension plan
  • Transportation plan: free bike every 3 years or free public transport or contribution to fuel costs
  • A “tailor-made” individual development plan

The salary linked to this position is € 2523 Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide extensive initial training and a follow-up program.

*Please take into account that The Netherlands has a divergent tax system than other EU countries.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.