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Deze vacature is niet meer vacant: Internship Knowledge & Data Management

Werkgever:Mercedes-Benz Customer Assistance Center Maastricht
Plaats:Maastricht

Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

The Connected Mobility Services (CMS) department merges the digital and technical world with our passion for delighting our customers. We dedicate our services (such as Mercedes me, smart ready-to, smart EQ, etc..) to always finding customer-centric solutions that not only exceed our customers’ expectations but also delight them with our knowledge and support during the process considering both 1st level and 2nd level support. Nowadays the whole world revolves around technology. Mercedes-Benz vehicles are no exception! We are the first automotive company to introduce an app that enables customers to solve queries they have about their car: the Mercedes-Me app. We have a dedicated international team that provides an excellent level of customer service for B2B and B2C users of the app.

The internship will be in our CMS Back Desk department; you will work in an international team that provides 2ndlevel support worldwide in the connected mobility eco-system of Mercedes-Benz. As the technological environment is ever-changing, it is important to us that you enjoy working in a dynamic and innovative department

The function

What is your role and what are your tasks?

- Support the daily business: preparing meetings

- Knowledge management

- Data science and translating information into reporting

- Development of internal tools

- Setting up more effective internal communication structures and templates

- Hybrid working setup

What is in it for you?
• Experience in working in an international department of Mercedes-Benz.
• Application of learned concepts in practical day-to-day activities.
• Communication & stakeholder engagement.
What can you expect from us?
• Onboarding & guidance on topics.
• Insights into implementing new structures and templates
• Regular and honest feedback on performance.

Requirements

What are your skills?
• Being able to structure topics
• Good communication skills in English (verbal & written)
• Being able to connect dots to the big picture
• Efficient in MS Office (Excel, PPT), Jira (would be an advantage)
• Learning mindset & attitude
• Quick learner & self-starter
• Self-aware
• Good at asking questions (right questions & fearless in doing so)
• Confident to speak up, and follow up on tasks with colleagues
• Proactive in looking for work and how to approach it

We offer

This Internship is a full-time position requiring 40 working hours per week, starting preferably beginning of September 2022.

We offer you an internship in a multicultural, dynamic, and informal international working environment:

  • 5-6 months full-time internship, 40 hours per week, Monday to Friday
  • Internship compensation, € 800,- gross based on 40 hours per week
  • The internship needs to be a part of your study program, graduates are not allowed to apply
The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we cannot accept applications by mail, please follow the above process.