Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after-sales customers for Mercedes-Benz, smart, AMG, Maybach in Europe. In 2015 the MBCAC has been granted the worldwide governance role for all Mercedes-Benz aftersales call centers around the globe. Within the Global Contact Center management department (GSP/OC3), the SIRIUS team focuses on the integration of digital technology into all areas of business.

In our offices in Maastricht, we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

As an intern within the IT Architecture department of the Customer Assistance Center in Maastricht. You will be part of an international team that is working on high value-add programs for Mercedes-Benz globally.

You will have the opportunity to learn, grow and explore within the realm of project management, SAFe (agile ways of working) as well as product ownership.

The architecture team is a team that runs the overall architecture of our organization. We have the responsibility of designing, guiding, overseeing its implementation and ensuring its efficiency, operability and scalability. This team works in an agile format, having several team members working at different levels, through different parts of our program. An intern role will help to guide and maintain the architecture backlog, helping to operate it and more importantly maximize its efficiency.

What is your role and what are your tasks?

• Support the IT Architecture team in setting up & maintaining their backlog.
• Create & maintain user stories
• Support on collecting, refining or documenting information as needed
• Schedule & steer regular cadence meeting with IT architects
• Track topics within the product backlog from start-to-finish
• Ensure that basic criteria are adhered (e.g. governance checks, and licensing requirements…)
• Follow up with stakeholders on ticket priorities, latest statuses & due dates.
• Report back to management on any escalation topics.

Requirements

Who are you?

• University degree or Higher Vocational Education
• Good Communications skills
• English is our corporate language
• Service the needs of customers & business partners from beginning to end
• Analytical and design thinking
• Agile mindset or knowledge is valued
• Takes initiative to understand topics, and asks questions

We offer

This Internship is a full-time position requiring 40 working hours per week, starting preferably in January or at the latest in February 2023.

We offer you an internship in a multicultural, dynamic and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross based on 40 hours per week.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we cannot accept applications by mail, please follow the above process.

For questions, please contact Sandra Besseling by mail: sandra.besseling_nies@mercedes-benz.com