Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (MB CAC) is located in Maastricht, the Netherlands and supports all after sales customers for Mercedes-Benz, smart, AMG, Maybach, vans, bus and trucks in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes-Benz aftersales call centers around the globe.

In our offices in Maastricht we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The team

Within the Global Contact Center management department (GSP/OC3), the SIRIUS team focuses on the integration of digital technology into all areas of business.

In order to support our customers in the best way possible our team is moving from our current CRM ecosystem to our new customer centric SIRIUS platform.

The team works closely with the Agile Release Train in delivering this exciting new product for our global customer care centers (CCCs).

Your role will be to support the governance layer of the program and be a link between the agile teams, governance and stakeholders. Examples of tasks are introducing quality assurance concepts for the program, consolidating onboarding methods and assisting new team members into the program, supporting program wide communications and change management, and administration of our shared (confluence) collaboration spaces.

What you will gain in return is experience in working in a strategic program of Mercedes-Benz, a variety of stakeholder engagement from Mercedes-Benz and our partners, application of learned business concepts in practical every day activities and experience working in a SAFe agile environment.

The function

What is your role and what are your tasks?

• Introduction of Quality Assurance concepts for the program (reviews, etc.).
• Consolidate onboarding methods from each area - agile teams, rollout/markets/ governance/suppliers.
• Collaborate with Owners to update savings potentials.
• Proactively encourage Confluence usage and highlight non adherence.
• Support Communication & Change Management Teams (10% of the time).
• Running the program mailbox and calendar.
• Resource alignments with business owners, monthly, and supplier weekly. Update resource and capacity changes to Project Management Office.

What is in it for you?

• Experience in working in a strategic program of Mercedes-Benz.
• Application of learnt concepts in practical day-to-day activities.
• Communication & stakeholder engagement. Working with a variety of stakeholders, skill groups and personalities from Mercedes-Benz and our supplier.
• Working in SAFe environment.

What can you expect from us?

• Onboarding & guidance on topics.
• Insights into implementing a new CRM system.
• Clear expectations of tasks & results.
• Regular and honest feedback on performance.
• Approachability and willingness to help in any situation.

Requirements

Who are you?
• Your Internship needs to be a part of your study program.
• Preferably a Bachelor study with a background in project management or change management.
• Being able to structure topics.
• Good communication skills in English (verbal & written).
• Being able to connect dots to the big picture.
• Basic understanding of Agile methodology.
• Efficient in MS Office (Excel, PPT), Jira / Confluence (would be an advantage).
• Learning mindset & attitude.
• Quick learner & self-starter.
• Self-aware.
• Good at asking questions (right questions & fearless in doing so).
• Confident to speak up, and follow up tasks with colleagues.
• Proactive in looking for work and how to approach it.

We offer

This Internship is a fulltime position requiring 40 working hours per week, starting as of March or April 2022.

We offer you an internship in a multicultural, young and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross based on 40 hours per week.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we cannot accept applications by mail, please follow the above process.

For questions, please contact Manon Gosler by mail: manon.gosler-bongaerts@daimler.com