Oorspronkelijke vacature omschrijving:

The organisation

Mercedes-Benz’s goal is to produce the world’s most desirable cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. The Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, Netherlands, is building and driving the luxury experience for our customers. The CAC is running a customer contact center for European Markets; covering customer service requests, questions regarding our Mercedes-App family and retail support. Globally the CAC governs all processes and systems for MB’s customer contact centers in 54 locations.

The IT department provides the required IT ecosystem for all Mercedes-Benz Customer Contact Centers globally - 24/7, 365. We do work closely with our local/regional and global stakeholders in business and IT. A large-scale program was initiated in 2021 to replace the 20-year-old legacy landscape with a state-of-the art process and cloud-based IT ecosystem.

Within the IT department the Information Security Officer:

As a member of the IT management team , the Information Security Officer participates in the definition of the department strategy and ensures its execution is aligned with the local and global IT as well as business-strategy.

The function

What will you do?

1. Coordination and control of information and cyber security issues (35%)

Ensuring compliance with Daimler Global Cyber Security Goals and related key performance indicators. Support of the departmental risk management on IT-relevant topics. Regular, proactive reporting to management level. Implementation of awareness measures and support of global awareness campaigns. Ensuring the implementation of Cyber Security Assessments in compliance with specified processes. Ensuring the necessary documentation for transparency about the cyber security status in the centrally provided systems.

2. Operational support (35%)          

Professional cooperation and consulting regarding information security issues of IT Projects. Support in the local/global processing of incidents and vulnerabilities including escalation management. Identification, tracking and elimination of IT security threats, findings and risks. Support in the exception handling process for non-compliance with standards / control procedures. Support of information and application owners.

3. Staff Management (15%)

Full operational steering of the local ISO Staff (Information Security Architect and Application Security Coordinator). Develop career plans for employees based on MB standards such as LEAD and Leadership 20X.

4. Data protection tasks (10%)         

Support to the local data protection coordinator.

5. Cyber Security Strategy and processes of change (5%)

Advancement and realization of the IT Security Strategy with adjustments to site-specific particularities and in consideration of business objectives and central targets. Situational monitoring and control of change processes with suitable measures. Further development of regulatory tasks for the active, uniform and efficient coordination of measures, tracking and reporting.

Requirements

Who are you?

Education

• Bachelor’s Degree in business administration, computer science, business informatics, industrial engineering or comparable education

Experience / Skills

• Comprehensive knowledge and several years of experience in IT / information security
• Several years of experience as (IT) project manager across locations and locally
• Negotiating skills, persuasiveness, entrepreneurial thinking
• Ability to communicate and work in a team, ability to compromise
• Ability to partner with both technical and non-technical peers and stakeholders, to interact with various levels of management, and to promote cross functional collaboration
• Good network at your own location and within the necessary interface areas
• Methodical skills for structuring complex topics, analytical thinking
• Distinct competencies in process design
• Strong leadership in stakeholder management
• Excellent analytic and interpersonal skills to influence and engage colleagues, along with a broad understanding of the businesses they support
• Ability to partner with both technical and non-technical peers and stakeholders, to interact with various levels of management, and to promote cross functional collaboration

Specific Knowledge

• Good knowledge of IT and information security organization and regulations
• Basics for ITIL, data protection, standard IT security qualifications
• Cyber Security Know-how (ISO2700X, NIST, SANS, CISM)
• Good knowledge of IT and methods, design and consulting skills.
• Business-fluent English
• Sustainable pursuit of Cyber Security relevant goals in line with the goals of the own area of responsibility
• Excellent knowledge of Scrum techniques and artifacts (such as Definition of Done, user stories, backlog refinement). Good knowledge of Agile frameworks, and specifically SAFe

We offer

What do we have to offer you

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

Location

We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

# BePartOfUs

Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons, we can only accept applications via the above process.

For more information about this vacancy please contact Marie-Claire Scharis by email: marie-claire.scharis@mercedes-benz.com