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Deze vacature is niet meer vacant: HR (Senior) Business Partner

Werkgever:Mercedes-Benz Customer Assistance Center Maastricht

Oorspronkelijke vacature omschrijving:

The organisation

Working for Mercedes-Benz Customer Assistance Center means working in the beautiful city of Maastricht, The Netherlands! The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

Additionally, we take care of all kinds of inquiries about passenger cars, trucks and vans during our opening hours. For our customers, we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

HR team

This HR team consists of HR Business Partners, Recruiters and HR Administrators, in total we work with 20 colleagues who support eachother in the daily tasks and collectively work together on HR topics and HR related projects. The HR Business Partners team, is a team of 5.

The function

What are your tasks & responsibilities?

  • As a (Senior) HR Business Partner at Mercedes-Benz Customer Assistance Center, you have an independent, broad HR advisory role dealing with both management and employees.
  • You will act as a strong partner for the management board and give solicited and unsolicited, appropriate and effective recommendations to improve policies and processes, both within the organization and the HR department.
  • You think strategically in terms of solutions and possibilities
  • Direct report is our HR Manager.
  • You understand the issues of absenteeism, development, and Dutch labor law.
  • In addition to daily and operational tasks, you take part in various projects.
  • You like to work in an international environment with different nationalities in the English language.
  • Next to your HR Business Partner role, you want to define and lead HR projects making the Mercedes-Benz Customer Assistance Center the place to work.

You will join an international team with experienced and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills.


What will you bring?

  • Bachelor/Master degree in Human Recourses or other related studies.
  • 3-5 years of relevant experience as an HR Business Partner.
  • Dutch fluent level speaker and a good command of the English language, both written and verbal.
  • Accurate, proactive attitude and excellent communication skills.
  • High attention to integrity, ethics, and sensitivity, particularly regarding confidential information.
  • The ability to prioritize your work within a hectic environment, being able to multitask and keep an overview of all HR related processes.
  • Pro-active, stress-resistant and being able to work with deadlines.
  • Change drive mentality.
  • Experience in collaborating with a works council.
  • Legally competent in Dutch labor law.
  • Proficient knowledge of Microsoft Office software.

We offer

What can we offer you?

You will join a multicultural, innovative and dynamic international working environment with interesting conditions, both primary and secondary. We offer opportunities that enable you to develop.

Furthermore, a collective health insurance at discounted rates, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

Working hours

The contract options are 32, 36 or 40 hours per week, from Monday to Friday.

The procedure

How can you apply?

Does this role fit your expectations for a new challenge, please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until January 28th, 2022.

For data privacy reasons we can only accept applications via the mentioned application process.

For more information, please contact Manon Gosler: manon.gosler-bongaerts@daimler.com