Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.

Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

As a Connected Mobility Support Specialist, you will be the 1st point of contact to our customers (B2C & B2B) with the following tasks & responsibilities:

• accepting incoming support requests, incidents and problems
• registering all activities in the ticketing tool
• troubleshooting minor training issues on the phone
• resolving reported issues according to Daimler standards & procedures
• reporting undefined issues to higher level

Requirements

• Excellent knowledge of Dutch, both written and spoken;
• Very good written skills (for customers) and general fluency (corporate language) in English;
• Advanced computer skills;
• Affinity or strong interest in smartphones and apps would be a strong plus;
• Good understanding of customer satisfaction;
• Open-minded to a diversity of cultures;
• Minimum availability of 15h per week (except in case of exams for students)

We offer

Benefits

• Hourly wage: 10,32 euro gross;
• Shift allowances on top of your salary, for working at evenings (+25%), n ights (+50%), saturdays (+50%) and sundays (+100% => double salary!)
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment).

Contractual information

• Interim contract on weekly basis, accoring to Dutch legislation;
• Flexibleshift system Monday-Sunday, with day, evening and weekend shifts;
• Min. 15 hours (except in case of exams for students) and max. 40 hours a week ;
• Start date: the first working day of each month.

Transportation

• Easy to reach by public transport:
  
  • Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
  • Bus: bus stop of "Maastricht Gouvernement" across the CAc
  
  
• Public transport reimbursement: 100% at a minimum distance of 10 km;
• Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month.

Additional benefits

• An extensive 4-week initial training and a follow-up buddy program subsequently;
• Company restaurant with healthy and diverse lunch options;
• Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.