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Deze vacature is niet meer vacant: Customer Service Representative S24H Italy

Werkgever:Mercedes-Benz Customer Assistance Center Maastricht
Plaats:Maastricht

Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers.

More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The function

The Mercedes-Benz Service 24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.

Employees answer inbound customer requests for roadside assistance in the customer’s fluent language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.

Your tasks

  • You answer incoming calls from customers requiring assistance.
  • Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
  • You follow up and coordinate the case and keep the customer update.
  • The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

Who are you?

  • Higher vocational education
  • Fluent in Italian and English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Knowledge of Italian culture and geography
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures.
  • Ability to prioritize, analyze, plan and coordinate on high volume

We offer

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

  • Definite contract for 1 year, with option to permanent contract afterwards
  • An extensive initial training of up to 4 months
  • A “tailor made” individual development plan
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result oriented bonuses
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • Non-contributory Pension plan
  • Development plan
  • Open to relocate to the area of Maastricht, The Netherlands

This is a role for 35 0r 40 hours with shift work. You wil work 2-3 night shifts and in 1-2 weekends days in this four weeks planning. The shift pattern stays the same, so you exactly for the future which days you are off.

The initial salary for Customer Service is € 2355 gross/month (40 hrs/month) plus shift allowance on top.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter both in English.