The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
Our goal is to provide excellent assistance to our customers and dealers. Additionally, we take care of all kinds of enquiries about passenger cars during our opening hours (7 days a week). For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
What are your tasks?
The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.
You are responsible for after-sales service issues, technical and product topics and general company related inquiries.
As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.
Who are you?
Learning
You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of training, you will have a buddy at the market who will train you on the markt specific procedures and the communication standards.
Location
Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.
Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the apply button to upload your CV and motivation letter in English. When applying, we will ask you to do an online test, a first opportunity to show us your skills.
For data privacy reasons we do not handle any applications sent by email.