Working for Mercedes-Benz Customer Assistance Center means working in the beautiful city of Maastricht, The Netherlands! The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
Role in the HR department
The HR admin team consist of an onboarding specialist, a personnel administrator, the Compensation & Benefits admin specialist and the Compensation & Benefit specialist.
The C&B admin specialist, is the back up for, and supports the C&B specialist in the monthly payroll process. The C&B admin specialist is the main contact for externals stakeholders such as UWV, IND, SVB, insurers of insured benefits and pension provider.
The C&B Administration Specialist is responsible for maintaining a correct and efficient personnel administration and has a pivotal role in the main HR processes.
You will work in a dynamic environment. In this HR team, you work closely together and support each other to reach the common department goals.
Your tasks & responsibilities are:
Administration
• Maintain the personnel administration
• Assuring correct processing of workforce changes
• Secure a the illness administration towards external partners regarding all applicable social
insurances, ERD/WGA, ZW.
• Responsible for applying work- and residence permits
• Functional owner of the HRM administration system
• Act as back up for the salary administrator
• Perform checks on accuracy of salary and personnel changes
• Remain abreast of legal changes (payroll related)
• Improve processes and implement best practices in our HR system
Communications
• Act as single point of reference with external companies, such as UWV / IND / ARBO service / Pension provider etc.
• Act as point of reference for employees regarding HR admin / payroll related questions
• Ongoing alignment with HR business partners and HR manager on admin related topics
Support in
• Optimize and secure all HR administration related work processes
• HR reporting
Higher professional education level (either through education of working experience)
Experience in (HR) administrative processes
Advanced knowledge of payroll processes
Fluent in Dutch and English
PC literate
Able to work with deadlines
Detail conscious, accurate
Maintaining a helicopter view under all circumstances
Able to prioritize
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Company result oriented bonuses
• Transportation plan
• Collective health insurance at discounted rates
• Non-contributory pension plan
Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For data privacy reasons we can only accept applications via the mentioned application process.
For more information about this vacancy please contact Marie-Claire Scharis, marie-claire.scharis@mercedes-benz.com