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Vacature: Applications Security Coordinator

Werkgever:Mercedes-Benz Customer Assistance Center Maastricht

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center Maastricht , which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

The function

The main goal of the Applications Security Coordinator is to ensure that IT Applications are built & run with consideration for Mercedes-Benz IT Security & IT Governance in mind.

This is a role in the IT department of the Mercedes-Benz Customer Assistance Center (CAC), which has grown from being the local IT Provider for the CAC to being the Global Service Provider for the core CRM application of Mercedes-Benz worldwide. In total up to 20.000 dealers and 2000 call center agents worldwide, make use of our applications.

Within the department of IT Products & Applications, the Applications Security Coordinator will be part of an international team with colleagues from all continents, working out of the Maastricht offices, and cooperating with suppliers worldwide. Within this environment, the Applications Security Coordinator acts as the link between the IT Application teams and the Information Security Officer (ISO) & and the Information Security Architect (ISA).


Tasks & responsibilities

  • Working closely with the local Information Security Officer & local Information Security Architect to ensure alignment & sound governance of products within the CAC.
  • Mitigating risk and vulnerabilities across application domains.
  • Support Service Architects in the documentation & maintenance of Application & Disaster Recovery documentation & governance.
  • Support Service Architects in the implementation & maintenance of monitoring processes & tools.
  • Supporting application teams, in the mitigation & closure of Security & Governance topics (including findings, escalations and information security incidents).
  • Orchestrate frequent offensive cyber security testing activities across application domains, including mitigation plans for all findings.
  • Ad-hoc support in application governance topics where required


  • University degree or higher-vocational in computer science, Engineering or related field or a combination of related experience and education
  • At least seven years of working experience within IT software development
  • Experience with Salesforce Splunk App, Heroku, and Backup & Recovery
  • Experience with concepts and implementation of authentication and authorization protocols like OAuth4 and OpenID Connect.
  • Familiar with at least one of the three specific IT knowledge areas: CRM, Business intelligence & Data Warehouse or ICT infrastructure & Telephony with a strong focus on functional analysis
  • Advanced knowledge and experience in software development in an Agile environment
  • Excellent verbal and written communication skills in English (second European language is a plus)
  • Strong analytical background, communication and problem solving skills
  • Excellent analytic and interpersonal skills to influence and engage colleagues, along with a broad understanding of the businesses they support
  • Ability to balance the big picture with meeting the day-to-day needs of the organization
  • Ability to partner with both technical and non-technical peers and stakeholders, to interact with various levels of management, and to promote cross functional collaboration
  • Ability to be flexible and work accurate and outcome based, both independently and in a team environment, in a high pressure, multi-tasking environment with changing priorities
  • Willingness to travel
  • Ability to produce clear and concise reporting for both technical and non-technical peers and stakeholders
We offer

What do we have to offer you

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.


We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons, we can only accept applications via the above process.

For more information about this vacancy please contact Marie-Claire Scharis by email: marie-claire.scharis@mercedes-benz.com