Oorspronkelijke vacature omschrijving:

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

The aim of the role will be to own the recruitment process and to meet the staffing needs within different departments in Mercedes-Benz Customer Assistance Center NV.

This is a role that covers all aspects of the recruitment cycle. From building relationships with Hiring Managers, having detailed briefings, managing the full recruitment process, including conducting interviews; organizing and leading assessments; determine on, and applying, the most appropriate recruitment methods.

Therefore we are looking for a hands-on, multifunctional, and stress-resistant person. The ideal candidate is up to the job and has the potential to further develop his/hers professional career within Mercedes-Benz.

This is a role in a constantly changing and fast-paced organization and a great opportunity for a driven, energetic, and highly motivated individual that is ready to join a successful corporate recruitment team.

Working in this team means working as a team with your own responsibilities, but also working together and supporting each other when needed. The team is really open and there is room for your ideas. Once in a while, we meet up outside of work and have some fun together.

What is your role?

• Working closely with HR Business Partners and Hiring Managers to identify staffing needs, and to take accurate candidate specifications;
• Serve the business at a very deep and high touch level; this requires constant engagement with the Hiring Managers and knowing every element of their business needs;
• Identify candidates ahead of the organizational needs and improve our use of social media for brand awareness whilst acquiring passive talent;
• Screening all candidate profiles against current and future demand;
• Conduct online interviews, office interviews, and (online) assessments as needed;
• Ownership of the offer management process and submission;
• Advertising vacancies on direct channels to market;
• Championing proactive recruitment methods and sharing best practices with the team;
• Ensuring high-quality candidate experience throughout the recruitment life cycle;
• Track and review hiring statistics, create reports, and process analysis in order to understand trends and hiring results;
• Creation and development of recruitment brand to become an employer of choice.

Requirements

Who are you?

• Minimum of three years of proven recruiting experience in a corporate environment
• Excellent level of German and business level of English
• Experience of working in dynamic, fast-moving, and constantly changing environments with a high focus on collaboration
• Good understanding of the current labor market, preferably within the Contact Center branches
• Hands-on experience with various selection processes, like conducting interviews
• Familiar with ATS systems and HR databases
• Excellent communication and interpersonal skills
• Knowing the "arts and sciences" of recruitment
• People Manager, pro-active and stress-resistant

We offer

What do we offer?

You will join a multicultural, innovative, and informal international working environment with interesting conditions, both primary and secondary:

• A full-time one year contract (32 - 40 hours per week)
• The salary range for a full-time position (40 hours) is between €3400 and €4300 gross per month depending on experience
• We work hybrid. This means that we combine working at the office and home
• 25 vacation days
• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Company result oriented bonuses
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Non-contributory Pension plan

The procedure

Recruitment process and additional information:

Does this role fit your expectations for a new challenge? Then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we can only accept applications via the mentioned application process.