Oorspronkelijke vacature omschrijving:

The organisation

Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!

The function

The aim of the role will be to own the recruitment process and to meet the staffing needs within different departments in Mercedes-Benz Customer Assistance Center NV.

This is a role that covers all aspects of the recruitment cycle. From building relationships with Hiring Managers, having detailed briefings, managing the full recruitment process, including conducting interviews; organizing and leading assessments; determine on, and applying, the most appropriate recruitment methods.

Therefore we are looking for a hands-on, multifunctional, and stress-resistant person. The ideal candidate is up to the job and has the potential to further develop his/hers professional career within Mercedes-Benz.

This is a role in a constantly changing and fast-paced organization and a great opportunity for a driven, energetic, and highly motivated individual that is ready to join a successful corporate recruitment team.

Working in this team means working as a team with your own responsibilities, but also working together and supporting each other when needed. The team is really open and there is room for your ideas. Once in a while, we meet up outside of work and have some fun together.

Main responsibilities:

• Working closely with HR Business Partners and Hiring Managers to identify staffing needs, and to take accurate candidate specifications
• Serve the business at a very deep and high touch level; this requires constant engagement with the Hiring Managers and knowing every element of their business needs
• Identify candidates ahead of the organizational needs and improve our use of social media for brand awareness whilst acquiring passive talent
• Screening all candidate profiles against current and future demand
• Conduct online interviews, office interviews, and (online) assessments as needed
• Ownership of the offer management process and submission
• Advertising vacancies on direct channels to market
• Championing proactive recruitment methods and sharing best practice with the team
• Ensuring high-quality candidate experience throughout the recruitment life cycle
• Track and review hiring statistics, create reports, and process analysis in order to understand trends and hiring results
• Creation and development of recruitment brand to become employer of choice

Requirements

• HBO/WO degree
• Minimum of three years of proven recruiting experience in a corporate environment
• Experience of working in dynamic, fast-moving, and constantly changing environments with a high focus on collaboration
• Good understanding of the current labor market, preferably within the Contact Center branches
• Fluent in English and preferably another European language
• Hands-on experience with various selection processes (phone interviewing, assessments, reference checks, etc)
• Familiar with ATS systems and HR databases
• Excellent communication and interpersonal skills
• Knowing the "arts and sciences" of recruitment
• People Manager, pro-active and stress-resistant

We offer

Full-time position 32 - 40 hours per week, Monday to Friday.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For more information about this vacancy please contact Marie-Claire Scharis: marie-claire.scharis@daimler.com