Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The aim of the role will be to own the recruitment process and to meet the staffing needs within different departments in Mercedes-Benz Customer Assistance Center NV.
This is a role which covers all aspects of the recruitment cycle. From building relationships with Hiring Managers, having detailed briefings, managing the full recruitment process, including conducting interviews; organizing and leading assessments; determine on, and applying of,  the most appropriate recruitment methods.
 
Therefore we are looking for a hands-on, multifunctional and stress-resistant person. The ideal candidate is up to the job and has the potential to further develop in its professional career within Mercedes-Benz.
This is a role in a constantly changing and fast-paced organisation and a great opportunity for a driven, energetic, and highly motivated individual that is ready to join a successful corporate recruitment team.

Main responsibilities:

• Working closely with HR Business Partners and Hiring Managers to identify staffing needs, and to take accurate candidate specifications
• Serve the business at a very deep and high touch level; this requires constant engagement with the Hiring Managers and knowing every element of their business needs
• Identify candidates ahead of the organizational needs and improve our use of social media for brand awareness whilst acquiring passive talent
• Screening all candidate profiles against current and future demand
• Conduct phone interviews, office interviews and assessments as needed.
• Ownership of the offer management process and submission
• Advertising vacancies on direct channels to market.
• Championing proactive recruitment methods and sharing best practise with the team
• Ensuring high quality candidate experience throughout the recruitment life cycle
• Track and review hiring statistics, create reports, and process analysis in order to understand trends and hiring results.
• Creation and development of recruitment brand to become employer of choice.

Requirements

• HBO/WO degree
• Minimum of 3 years proven recruiting experience in an corporate environment.
• Experience of working in complex, fast-moving and constantly changing environments with a high focus on collaboration
• Good understanding of the current labor market, preferably within the Contact Center branche.
• Fluent in English and preferably another European language
• Hands-on experience with various selection processes (phone interviewing, assessments, reference checks, etc)
• Familiar with ATS systems and HR databases
• Excellent communication and interpersonal skills
• Knowing the "arts and sciences" of recruitment
• People Manager, pro-active and stress resistant

We offer

Full-time position 40 hours per week, Monday to Friday.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For more information about this vacancy please contact the Recruitment Office on  +31 43 356 2220