Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we provide since over 20 years excellent assistance to our customers and dealers not only in Europe but all around the world. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for colleagues to join our CAC family.

Location

Maastricht is a lively city in the south of the Netherlands where many different nationalities come together. This creates an open, multilingual community that quickly feels like home.

The function

Where will you work?

Within our Retail Service Department, we assist our Mercedes-Benz Retailer Network and independent workshops worldwide regarding our XENTRY products and aftersales services.

XENTRY includes diagnostic solutions, which diagnose potential faults in vehicles so that our technicians can react with targeted repairs and maintenance.

In our XENTRY Commercial Administration Team, we support Mercedes-Benz Representatives in regards to all administrative and commercial requests in German and English. For example about the XENTRY Online Shop, contract administration, customer data management and shipment information.

Task and Responsibilities:

• Handle incoming queries (email, tickets) from B2B customer
• Monitor all incoming communication channels and prioritize requests according to urgency and importance
• Provide general information and assistance regarding our diagnostic system XENTRY
• Analyze, investigate, document & summarize enquiries according to established procedure
• Research information in aftersales applications and our specific knowledge management tools
• Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints and recognize trends
• Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines

Requirements

Who are you?

• Have excellent skills in German and good skills in English (both written and spoken)
• Possess strong communication skills (B2C and B2B)
• Are able to identify, analyze and resolve problems
• Can handle interactions between tools and support systems

We offer

What do we offer?

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• A one year contract with intention to prolongation to indefinite after the first year
• A competitive performance based salary growth
• Company result-oriented bonuses
• A holiday allowance: 8% of annual salary
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• 200 vacation hours
• Collective health insurance at discounted rates
• Lucrative relocation package, which takes care of your initial travel and accommodation expenses for the first six weeks
• Individual development plan, it is important to be somewhere you feel you can grow! We offer opportunities that enable you to develop yourself professionally

The procedure

How can you apply?

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter in German or English.

For data privacy reasons we do not handle any applications sent by email.