Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?

The function

Tasks
Within the department Demand Management & Governance you are one of our Business Relationship Managers (BRM) and you will be a part of an international team with people from all over the world. You possess good knowledge and experience in the areas of Business Consultancy, Business Relationship Management, Requirements Engineering and Project Management. You are also experienced in managing and coaching project teams that consist out of experts from various departments. In addition to this you are familiar with at least one of the three specific IT knowledge areas: CRM (Siebel or Salesforce), Business intelligence & Data Warehouse or ICT infrastructure & Telephony with a strong focus on functional analysis.
As BRM you manage your business partner’s expectations towards IT from the initiation of the idea until the formal closure and acceptance of the implemented changes.
You are involved in the design of strategic topics and it is your task to support business in defining their requirements and at the same time ensure they can be implemented with reasonable effort and costs.
Once all requirements are clear and agreed upon you use your knowledge on our technologies to translate the business requirements into input for our in-house development and test teams.
You are not only an expert of our IT solutions for our business partners but you are also an expert of our business processes for your IT colleagues from the test and development teams.
The field of IT, Telecom, CRM and call center management has no secrets for you, you keep track of all the developments in this field and use this knowledge to advice Management and Business Partners on opportunities to increase efficiency and effectiveness by means of ICT. Furthermore you will act as a contact partner for external suppliers.

Requirements

Profile must-haves

• You have in depth experience with managing the business partner’s demands asBusiness Relationship Manager and support the Business Partners in the optimization of business processes by means of information technology as Business Consultant.
• You are able to manage specifications of the requirements as input for the service delivery process as aRequirements Engineer. Agile and Waterfall approaches in software development have no secrets for you.
• As aProject leader you are able to manage projects and you are capable to ensure Business Partners’ satisfaction with the IT environment and contribute to achieving the business performance measures as IT Service Manager.
• Excellent verbal and written communication skills in English (second European language is a plus).
• You have demonstrable and thorough knowledge and experience of project management methods, preferable PMI, alternatively Prince2 or any other method.
• Willingness to travel 20% of your time.

Profile nice-to-haves

• University degree or higher-vocational in computer science or related field or a combination of related experience and education;
• At least five years of working experience as IT Consultant in a senior position;
• You are someone who sees challenges where other people see problems;
• You need to be a self-starter who is willing to go for the extra mile;
• Strong analytical background, communication and problem solving skills;
• Experience in Siebel (Oracle) or Salesforce environments;

We offer

Compensation
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• Result oriented bonuses;
• Competitive performance based salary growth;
• Holiday allowance: 8% of annual salary;
• 200 vacation hours (based on full time employment);
• Pension plan;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Employee Car Program: discount on new or used Daimler brand cars.

The procedure

Please be aware that this is a temporary position for the duration of 1 year.

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

For more information about this vacancy please contact Rivka Bucx: +31 43 356 2085