Oorspronkelijke vacature omschrijving:

The organisation

Our company

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans.

Our department

Our IT department is the Global Service Provider for the core CRM and telephony applications of Daimler.

The IT department exists of three sub-departments: Infrastructure, Applications, and Demand Management and Governance. The Business Relationship Manager is part of Demand Management and Governance, which is also responsible for Project management, Release Management and Test Engineering.

Do you want to become a part of our international team and help us setup and operate the global Platform?

The function

Tasks

Within the department IT Demand Management & Governance you are one of our Business Relationship Managers (BRM) and you will be a part of an international team with people from all over the world. You possess good knowledge and experience in the areas of Business Consultancy, Business Relationship Management, and Requirements Engineering. You are also experienced in managing and coaching project teams that consist out of experts from various departments. In addition to this you are familiar with at least one of the three specific IT knowledge areas: CRM (Siebel), Business intelligence & Data Warehouse or ICT infrastructure & Telephony with a strong focus on functional analysis.

As BRM you manage your business partner’s expectations towards IT. You can take up the role of Product Owner to manage the team backlog, define the roadmap together with both internal and external stakeholders, define features and user stories, and work together with the Scrum Master and Development team on constantly creating the most effective business value.

You are not only an expert of our IT solutions for our business partners but you are also an expert of our business processes for your IT colleagues.

The field of IT, Telecom, CRM and call center management has no secrets for you, you keep track of all the developments in this field and use this knowledge to advice Management and Business Partners on opportunities to increase efficiency and effectiveness by means of ICT. Furthermore you will act as a contact partner for external suppliers.

Requirements

Profile must-haves

• You have in depth experience with managing the business partner’s demands as Business Relationship Manager and support the Business Partners in the optimization of business processes by means of information technology as Business Consultant.
• The role of Product Owner is made for you, being a natural guide for both business stakeholders and IT developers.
• You are able to manage specifications of the requirements as input for the service delivery process as a Requirements Engineer. Agile and Waterfall approaches in software development have no secrets for you.
• You are able to manage projects and you are capable to ensure Business Partners’ satisfaction with the IT environment and contribute to achieving the business performance measures as It Service Manager.
• Excellent verbal and written communication skills in English (second European language is a plus).
• Willingness to travel 20% of your time.

Profile nice-to-haves

• University degree or higher-vocational in computer science or related field or a combination of related experience and education;
• At least five years of working experience as IT Consultant in a senior position;
• You are someone who sees challenges where other people see problems;
• You need to be a self-starter who is willing to go for the extra mile;
• Strong analytical background, communication and problem solving skills;
• Experience in Siebel (Oracle) environments;

We offer

Compensation

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• Result oriented bonuses;
• Competitive performance based salary growth;
• Holiday allowance: 8% of annual salary;
• 200 vacation hours (based on full time employment);
• Non contributory pension plan;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Employee Car Program: discount on new or used Daimler brand cars.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

For more information about this vacancy please contact Marie-Claire Scharis: marie-claire.scharis@daimler.com