Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?

The function

Within the department Demand Management & Governance you are our new Business Relationship Manager and you will be a part of an international team with people from all over the world. You possess good knowledge and experience in the areas of Business Consultancy, Business Relationship Management, Requirements Engineering and Project Management. You are also experienced in managing and coaching project teams that consist out of experts from various departments. In addition to this you are familiar with at least one of the three specific IT knowledge areas: Siebel CRM, Business intelligence & Data Warehouse or ICT infrastructure & Telephony with a strong focus on functional analysis.
The field of IT, Telecom, CRM and call center management has no secrets for you, you keep track of all the developments in this field and use this knowledge to advice Management and Business Partners on opportunities to increase efficiency and effectiveness by means of ICT. Furthermore you will act as a contact partner for external suppliers.

Requirements

Profile must-haves

• You have in depth experience with managing the business partner’s demands asBusiness Relationship Manager and support the Business Partners in the optimization of business processes by means of information technology as Business Consultant.
• You are able to manage specifications of the requirements as input for the service delivery process as aRequirements Engineer. Agile and Waterfall approaches in software development have no secrets for you.
• As aProject leader you are able to manage projects and you are capable to ensure Business Partners’ satisfaction with the IT environment and contribute to achieving the business performance measures as IT Service Manager.
• Excellent verbal and written communication skills in English (second European language is a plus).
• You have demonstrable and thorough knowledge and experience of project management methods, preferable PMI, alternatively Prince2 or any other method.
• Willingness to travel 20% of your time.

• University degree or higher-vocational in computer science or related field or a combination of related experience and education;
• At least five years of working experience as IT Consultant in a senior position;
• You are someone who sees challenges where other people see problems;
• You need to be a self-starter who is willing to go for the extra mile;
• Strong analytical background, communication and problem solving skills;
• Experience in Siebel (Oracle) environments.

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• Result oriented bonuses;
• Competitive performance based salary growth;
• Holiday allowance: 8% of annual salary;
• 200 vacation hours (based on full time employment);
• Pension plan;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Employee Car Program: discount on new or used Daimler brand cars.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

For more information about this vacancy please contact Dave Slangen: +31 6 39875961