Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

You will be part of the BICC team, a group of highly motivated professionals with the ambition to become the DATA INTELLIGENCE for the whole Mercedes-Benz CCC worldwide. The cross-functional team includes Business Intelligence (BI), advance analytics (BA), Data Science (DS), and data management (Data Steward) all focused on providing the business with information, tools, and technologies to use to deliver the perfect customer value.

The function

YOUR TASKS & RESPONSIBILITIES
• Design, build, and implement BI solutions
• Convert business requirements into technical specifications
• Describe technical and functional needs for the BI tools
• Implement standardized best practices
• Identify and flag problems
• Determine appropriate solutions in cooperation with senior specialists
• Consult and advise management in solutions and approaches specialists
• Safeguard the quality of the services and solutions delivered to our users
• Monitor the performance of the reporting environment
• Identify and flag problems
• Cooperatively determine appropriate solution steps with other specialists
• Coordinate process and system requirements coming from the business partners

Requirements

WHO ARE YOU?
• You are an excellent communicator and have data storytelling skills to transport analysis results into tangible stories
• You have the ability to translate data into visuals that enable the users to gather the most critical information at a glance
• You have a (self-)learning attitude and are always eager to develop
• You are ambitious and strive to impress your colleagues with a state-of-the-art data platform
• You have a natural tendency to always think about what business value you are creating with your work
• You have high enthusiasm, as well as an analytic and inquisitive nature
QUALIFICATIONS
• Knowledge of Business Intelligence tools (e.g. Power BI, Cognos, Tableau, Qlikview or similar)
• Basic knowledge of data warehouse (DW or DWH) architecture
• Basis knowledge of dimensional modeling (design and implementation, data modeling and data warehousing (SQL)
• Good understanding of data protection and access rights management principles
• Experience with data visualization
• Perform impact analysis on limited changes (e.g. impact of changes in a data module on a dashboard/report)
• Understanding complete set of specifications written by others and work with it
• Good knowledge of Microsoft Office
• Experience with Power BI is a plus
• Have a basic understanding of the ETL process (including different layers - DIM/STOR etc)
• Knowledge in data mining and data analysis (SPSS & R) is a plus
• Excellent English communication skills

We offer

WHAT CAN WE OFFER YOU?

• Join the “work hard/party hard” team culture
• Be part of an international and diverse team
• Be part of a multi-disciplinary team that consists of Business Intelligence, Advance Analytics, Data science, and Data Management
• Development and grow path ensured by trainings and certifications
• You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary
• A health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us
• In addition, we offer a comprehensive relocation package

LOCATION

We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

BePartOfUs

Does this role at Mercedes-Benz CAC fits your expectations for a new challenge? Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until May 13, 2022.

For data privacy reasons we can only accept applications via the mentioned application process.

For more information about this vacancy please contact Manon Gosler-Bongaerts:

manon.gosler-bongaerts@daimler.com