Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
You will be part of the BICC team, a group of highly motivated professionals with the ambition to become the DATA INTELLIGENCE for the whole Mercedes-Benz CCC worldwide. The cross-functional team includes Business Intelligence (BI), advance analytics (BA), Data Science (DS), and data management (Data Steward) all focused on providing the business with information, tools, and technologies to use to deliver the perfect customer value.
WHAT ARE YOUR TASKS & RESPONSIBILITIES?
• Design astonishing data visualizations within Power BI that provide understanding of business performance and actionable insight
• Create reports and dashboards with Power BI and shape KPI visualizations in a manner which is easy to understand, clear to view, and effective for data-driven stories
• Understand which information is most relevant to our users in line with the requirements provided by the Business Analysts
• Create and present analytics and insights in an easy-to-understand, intuitive manner
• Transform large/complex data sets, quantitative and qualitative analysis into compelling visuals that are accessible, understandable and usable
• Able to take charge of all aspects of the Project life-cycle, such as: Strategy, Road-Mapping, Architecture, and Implementation
• Work in an agile and fast changing environment
• Communicate results effectively
WHO ARE YOU?
• You are an excellent communicator and have data storytelling skills to transport analysis results into tangible stories
• You have the ability to translate data into visuals that enable the users to gather the most critical information at a glance
• You have a (self-)learning attitude and are always eager to develop
• You are ambitious and strive to impress your colleagues with a state-of-the-art data platform
• You have a natural tendency to always think about what business value you are creating with your work
• You have high enthusiasm, as well as an analytic and inquisitive nature
QUALIFICATIONS
• Degree in Computer Science, Business, Mathematics, Economics, Statistics or a related field required
• Minimum 5+ years of Business Intelligence, Business Analysis and/or similar functions
• Experience in data models & business reporting
• Minimum of 3+ years hands-on experience with our Enterprise BI Tool, Power BI
• Experience with ETL processes, Talent, SQL, Snowflake or other Data Warehouse environments, specifically in design and modification
• Experience in project scoping, process-design, and project management (Agile Scrum preferred)
• Experience using Microsoft Office
WHAT CAN WE OFFER YOU?
• Join a “work hard/play hard” team culture
• Being part of an international and diverse team
• A multi-disciplinary team that entails Business Intelligence, Advance Analytics, Data science, and Data Management
• A development and grow path ensured by trainings and certifications
• You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary
Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
In addition, we offer a comprehensive relocation package.
LOCATION
We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.
Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.
BePartOfUs
Does this role at Mercedes-Benz CAC fits your expectations for a new challenge? Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until March 20th, 2022.
For data privacy reasons we can only accept applications via the mentioned application process.
For more information about this vacancy please contact Manon Gosler-Bongaerts:
manon.gosler-bongaerts@daimler.com