Oorspronkelijke vacature omschrijving:

The organisation

Our company:

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans.

Our department:

The BA&GPM team is part of the GSP/OC3 department which has a governance role over all Daimler contact centers worldwide. As part of this global governance role, GSP/OC3 is responsible for the implementation of systems, processes and ways of working in these contact centers. Typical projects are related to the roll out to new markets or the implementation of new services/technologies (e.g. those related to connected vehicles).

Our team:

The task of the ‘Business Analytics & Global Performance Management’ team is to provide transparency to the organization with regards to the performance and quality of our contact centers, agents, dealers, MOC’s vehicles and processes as well as the satisfaction of our customers with these products and services. This information is provided to stakeholders on all levels (including top management) in various forms like reports, cubes and online tools and is used for e.g. operational steering, bonus schemes and quality improvement purposes.

The team consists of one coordinator and multiple Business Intelligence Specialists (Reporting Specialists) on three different levels:

Specialist I (junior):  main purpose is to get experience with and to learn the job. Mainly works on the support desk and as developer (under supervision of more senior developers)

Specialist II (medior): should be able to work independently. Mainly works as a developer

Specialist III (senior): Is the expert in – and responsible for – one specific area of the reporting landscape. Coaches and steers juniors and mediors.

The function

We are looking for a Business Intelligence Specialist (medior), which is eager to apply its Business Intelligence and development skills, in order to enable stakeholders to optimally steer their business and contribute to a holistic reporting portfolio.

The key tasks of a Business Intelligence Specialist with a focus on development are:

• Design and implement Business Intelligence solutions using the relational/dimensional methodologies within the Corporate BI tool
• Collaborate with Integration Engineers to build ETL processes for ingesting data into BI stores and do data prep for BI dashboards
• Translates business requirements into detailed technical design and programming specifications
• Adheres to the Software Development Lifecycle (SDLC), leveraging Agile development methodology
• Contribute to data analysis, design and development of new and ongoing business intelligence (BI) projects involving complex EDW structures OR on OLTP systems
• Safeguard the quality of the services and solutions delivered to our users
• Comply with the legal roles and regulations on data protection and data privacy
• Identify and flag problems. Cooperatively determine appropriate solution steps in collaboration with other specialists

Requirements

Essential:

• Strong team player with professional English communication skills, both verbal and written
• Proven analytical and critical mindset with an ability to develop solutions to technical problems
• Extensive knowledge of data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW) architecture
• Extensive knowledge of dimensional modeling (design and implementation), data modeling & data warehousing (SQL, PL\SQL)
• Extensive knowledge of Business Intelligence tools (Cognos, Tableau, Qlikview, Microsoft BI, or similar) to retrieve, analyze, transform and report data for business intelligence
• Extensive knowledge of Microsoft Office, especially Excel (VBA\VBE)
• Curious about data, eager to explore, with great problem solving capabilities
• Result oriented mindset
• Flexible, stress-resistant and ability to work under pressure

Preferred:

? Experience in similar role or position preferred.

? Experience in Customer Contact Center environment preferred.

We offer

• Working environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills
• International working environment with colleagues from 25 different nations to acquire multicultural competences
• Empowerment to make decisions within the assigned area of responsibility
• Individual Development Plan (IDP) with customized trainings on a yearly basis to support you in your professional development
• Attractive compensation package with various secondary benefits (i.e. holiday allowance, transportation allowance)

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application time ends at September 3rd, 2019.

For more information about this vacancy please contact Manon Gosler-Bongaerts on +31 6 18527245 or send an email to: manon.gosler-bongaerts@daimler.com.