Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
You will be part of the BICC team, a group of highly motivated professionals with the ambition to become the DATA INTELLIGENCE for the whole Mercedes-Benz CCC worldwide. The cross-functional team includes Business Intelligence (BI), advance analytics (BA), Data Science (DS), and data management (Data Steward) all focused on providing the business with information, tools, and technologies to use to deliver the perfect customer value.
As a Business Analyst you bridge the gap between IT and the business, using data analytics to assess processes, determine requirements and deliver data-driven recommendations. You do this by observing and engaging with our users within operations and back-offices. By doing so, you understand what the problems are that they face and you are able to show empathy and try to find a solution.
On a daily basis you are in contact with several stakeholders within the company to hunt for opportunities to improve the business, when it comes to processes, system and framework.
You liaise with your colleagues from the team (Business Intelligence, Data Analysts and Data Science) to support them in identifying the best solutions to solve the business needs. The primary goal of the department is to guide to organization to become data driven.
In this role, you are able to:
What do you have to offer?
• You are an entrepreneur
• You define yourself as a “Design Thinker”
• You are ambitious to change the status quo
• You are an excellent communicator and have data storytelling skills to transport analysis results into tangible stories
• You have a (self-)learning attitude and are always eager to learn
• You have a high enthusiasm and are curious by nature
• You can work in an agile and fast-changing environment
Qualifications:
• Degree in Computer Science, Business, Mathematics, Economics, Statistics, Supply Chain Management or a related field required
• Minimum 3+ years of Business Analysis, Service Designer, and/or Analytical experience
• Experience in Customer Journey, Process Optimization
• Minimum of 2+ years of hands-on experience with Enterprise BI Tools; e.g. Power BI
• Experience in project scoping, process design, formal Business Analysis (CBAP) activities, and project management (Agile Scrum preferred).
What do we offer ?
• Join the “work hard/play hard” team culture
• Be part of an international and diverse team
• A multi-disciplinary team that entails Business Analytics, Business Intelligence, Advanced Analytics, Data Science, and Data Management
• A development and growth path ensured by trainings and certifications
You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.
Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
In addition, we offer a comprehensive relocation package.
Location
We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.
Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.