The Business Analyst is part of the Business Analytics & Global Performance Management (BA&GPM) team. The main goal of the business analyst is to turn data into valuable insights and actionable actions, in order to optimize our businesses (e.g. processes, systems, data quality).
The task of the ‘Business Analytics & Global Performance Management’ department is to provide transparency to the organization with regards to the performance and quality of our contact centers, agents, dealers, MOC’s vehicles and processes as well as the satisfaction of our customers with these products and services. This information is provided to stakeholders on all levels (including top management) in various forms like reports, cubes and online tools. It is used for e.g. operational steering, bonus schemes and quality improvement purposes.
The team:
Our team’s unity is built on foundations of respect, responsibility, ambition, honesty, and knowledge sharing. Our passion for numbers, data, mathematics, and technologies, drives us to continuous improve our business and uncover unexplored paths.
What are your tasks:
• Deep dive into large data sets of structured and unstructured data to answer key business questions, using a wide range of data analytic tools (e.g. SQL, digital analytics, data visualization)
• Gain insights to support business decisions. Analyze data to discover patterns, meaningful relationships, anomalies and trends
• Identify implications and propose solutions/action points to improve business
• Define improvement actions when targets (process, adherence, quality, operations) are not met or best practices not applied
• Support analysis and reporting of existing standards (e.g. products, processes, systems)
• Stakeholder management on all level of the organization
• Give input to status updates and analysis presentations for the Management Board of Mercedes-Benz CAc
• Active cooperation with the departments of Process & Product Management, Capacity Planning & Traffic Control, Quality & Knowledge Management, and Vendor & Satellite Management
• Communicate findings to respective stakeholders by means of data visualization/reporting
• Initiator of the continuous improvement cycle, responsible to stimulate efficient and effective ways of working by continuously questioning the status quo (KPI/PI solutions)
• Promote the positioning and strategy of the Business Analysts community within the organization
• Comply with the legal roles and regulations on data protection and data privacy
• Identify and flag problems. Cooperatively determine appropriate solution steps in cooperation with other specialists
• Consultant/advisor for top management decisions
• Coordination of Business Analyst Community
Who are you:
• Bachelor’s/Master’s degree in computer science, mathematics, statistics, engineering or other technical/quantitative discipline
• 3+ years of experience in the area of business analytics
• Strong analytical and conceptual skills
• Independent thinking and acting, self-initiator and result driven
• Ownership
• Strong team player
• Has knowledge of skills, technologies, practices for continuous iterative exploration and investigation of past business performance to gain insight and drive the business
• Experience in project management and process management
• Retrieve, analyze, transform and report data for business intelligence
• Is capable to consult and follow up on complex projects in which BI tool capabilities are involved
→ Knows the principles of statistical analysis and how to apply them
→ Supports human decisions with visual analytics the user models to reflect reasoning
• Professional English communication skills, both verbal and written
• Excellent problem solving, critical thinking skills, and communication skills
• Curious about data, eager to explore and proven analytical mindset
• Flexible, stress-resistant, able to deal with difficulties and misadventures
• Pro-active, self-managing and independent thinking
• Experience in Customer Contact Center environment preferred
Your technical skills are:
• Expert in usage of different analytic tools e.g. Tableau, Cognos, SPSS, R, and Python
• Understanding of data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW) architecture
• Understanding of dimensional modeling and databases (NoSQL, SQL, PL\SQL)
• Experience with Business Intelligence toolage (e.g. Cognos, Tableau, Qlikview, PowerBI)
• Machine Learning, Data Science and statistical modeling experience are advantages
What do we have to offer you:
You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to get support and development.
Furthermore, a collective health insurance at discounted rates, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
In addition, we offer a comprehensive relocation package.
Does this role fit your expectations for a new challenge, please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until May 14, 2021.
For more information about this vacancy please contact Manon Gosler-Bongaerts:
manon.gosler-bongaerts@daimler.com