The Mercedes-Benz Customer Assistance Center (CAC) Maastricht is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers.
42 nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.
The Workforce Management team
The role of the Adherence Specialist is to ensure resource planning for workforce management is sufficient to meet service level targets and performance goals. Within this role, we will develop your Traffic Control knowledge and all aspects of the WFM cycle and learn about work processes, WFM steering software, reports etc. (Genesys WFM, Genesys Voice, Cognos, Salesforce).
What are your tasks & responsibilities?
Who are you?
What do we have to offer you?
You will join a multicultural, innovative and informal working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to get support and development.
Furthermore, a collective health insurance at discounted rates, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
In addition, we offer a comprehensive relocation package.
Location:
We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.
Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.
Selection process:
The process contains an intake with the Recruiter, a meeting with a colleague and the final step in the selection: a technical assignment combined with an interview.
Would you fit in?
"We are a diverse, enthusiastic, and proactive team of WFM Specialists on a junior, medior and senior level. In the team, you will find trust, commitment, and a winner mentality to deliver on our objectives. We speak up to find the best solution. Although we are all very different, we enjoy spending time together both inside and outside of work"
Does this role at Mercedes-Benz CAC fits your expectations for a new challenge? Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until May 20th, 2022.
For data privacy reasons we can only accept applications via the mentioned application process.
For more information about this vacancy please contact Manon Gosler-Bongaerts:
manon.gosler-bongaerts@mercedes-benz.com