Oorspronkelijke vacature omschrijving:

Job description

As Service employee of the University library (UB) you have a representative role, you play an active part in the public service. You will be part of Team information. Team Information is at the core of the primary information services for our users, the students, researchers and employees of Maastricht University and its partners. Our University Library is an international, prominent, scientific library with extensive services for students, education and research. Furthermore, the UB provides learning spaces in seven different locations and various specific facilities, such as a makerspace and podcast- and video studios, to support education and research at Maastricht University.

What you will be involved in

• You are the first point of contact for questions and remarks, you inform and support users of the collections, the learning spaces and the innovative services of the UB
• You assist in the best use of the facilities and services in our library (both on location and online)
• You contribute to the adequate and effective answering of questions on scientific information and services at the desks, on the phone and via chat and our Social media channels.
• You actively propagate our vision on hospitality and contribute to the optimisation of user experiences. Supporting and advising users in independently using scientific sources, assisting in the self-service and enforcing the house rules in the UB and other learning spaces are part of your tasks. You conduct tours, receive guests and you assist at functions and activities

You, as a UB Service employee, will make the difference by combining hospitality with a qualitative information service!

Requirements

We are looking for you if you feel at home in a customer-focused environment frequented by a prominently young and international public, and if it energises you to help people in a friendly and presentable way.

Furthermore, you have/you are:

• A MBO+ degree in a relevant discipline (e.g. public services/information/hospitality)
• Flexibility in working days and working hours: you will also work in the evenings and weekends (non-regular workhours)
• Experience in working with digital information systems
• A good oral and written command of the Dutch and English language (level: Cambridge English: B2/Dutch: B2). If you have not reached these levels yet, the UM will offer and reimburse an appropriate training
• An ERO-certificate (BHV diploma), or the willingness to train for one. (reimbursed by the UM)

Conditions of employment

Fixed-term contract: 1 year, in the event of proven suitability, the appointment for this position will be converted into an employment contract for an indefinite period of time.

As a UB Service employee, you will work in beautiful Maastricht for the most international university of the Netherlands. Furthermore, we offer you:

• An interesting and challenging job for 20 hours per week, partly in the evenings and weekends
• Space and facilities for self-development: both personally and professionally
• Good terms of employment. The position is based on salary scale 6, according to the UFO-profile Employee Library Services, level 2 with an expected gross minimum of € 2.402,- and a maximum of 3.026,- per month (based on a full-time position of 38 hours/week)
• In addition, there is an 8% holiday allowance and an 8.3% year-end allowance
• In addition to good primary employment conditions, there is also a nice package of secondary employment conditions. You can think of: flexible working hours, (232 holiday hours per year with a full-time appointment), parental leave, a good pension scheme, use of sports facilities and CAO á la carte.
• Appointment will initially be for a period of 1 year for 0.5 fte. In the event of proven suitability, the appointment for this position will be converted into an employment contract for an indefinite period of time.
• Last but not least, you will have friendly, enthusiastic and motivated colleagues, with whom it is good to collaborate. There are also excursions and other social activities to enjoy.

The terms of employment of Maastricht University are set out in the Collective Labour Agreement of Dutch Universities (CAO). Furthermore, local UM provisions also apply. For more information look at the website www.maastrichtuniversity.nl > About UM > Working at UM

Employer

Maastricht University

Maastricht University is renowned for its unique, innovative, problem-based learning system, which is characterized by a small-scale and student-oriented approach. Research at UM is characterized by a multidisciplinary and thematic approach, and is concentrated in research institutes and schools. Maastricht University has around 22,000 students and about 5,000 employees. Reflecting the university's strong international profile, a fair amount of both students and staff are from abroad. The university hosts 6 faculties: Faculty of Health, Medicine and Life Sciences, Faculty of Law, School of Business and Economics, Faculty of Science and Engineering, Faculty of Arts and Social Sciences, Faculty of Psychology and Neuroscience. For more information, visit www.maastrichtuniversity.nl

Department

The University Library (UB)

Supporting your academic goals, that is the aim of the University Library. We are in close contact with the academic world and we are of crucial importance to students, teachers and researchers in this rapidly changing digital world. There is an active connection, via a Citizen science Hub, with civilians who can participate in scientific research. The University Library is constantly changing and this offers our professionals the opportunity to show their entrepreneurship and the possibility for personal growth. We work with a very motivated and collective team with consideration for everyone’s wellbeing.

Apart from regular study places, the University Library offers some special-function spaces such as a makerspace and DIY podcast and video studios. Our services are continually under development, with room to experiment, and can be seen as a true ‘living lab’. An example of the recent progression is the use of a service robot in our information services.

Do you want to learn more about the UM Library? Watch our video While you are there, you can navigate through our website - the Online Library - and discover all the services and information we offer.

Additional information

Are you interested in this position but do you have any questions? You can contact Wilko Gietel (Team leader Information) via wilko.gietel@maastrichtuniversity.nl or +31 6 34577780

To apply at this vacancy, press the button ‘apply now’ to see the application procedure.